Contact and support information
CryptoLiveHelp receives the name, email, country, subject and message you choose to submit. Do not include recovery phrases, private keys, passwords, authentication codes or unnecessary identity and financial records. Contact info@cryptolivehelp.com for privacy questions.
Automated support intake
The chat identifies its automated intake and collects details for human review. For a suspected loss, you may choose to provide the platform name and website, approximate amount and currency, payment date and method, recipient wallet address, blockchain network, transaction ID and relevant concerns. If a bank or payment account is involved, provide only the recipient name, institution and last four account digits initially. Do not send full account or card numbers, identity documents or account credentials through this intake. Unknown transaction details can be left blank. Submitted answers and the conversation are stored in Tidio for the support team to review and follow up using your email.
Why information is used
We use enquiries to understand and respond to support questions, manage follow-up and protect the website from abuse. Necessary technical information can include request time, browser details and limited security identifiers. Support messages are not public articles.
Service providers
The website uses EasyWP hosting and its configured mail service for enquiry delivery. Tidio provides the live chat interface and processes conversations submitted through it. Chat may use cookies or browser storage to maintain a conversation. Read Tidio's privacy information before using chat. Use email or the contact route if you prefer not to use the widget.
Access, retention and requests
Access to website enquiries is restricted to authorised administration. Information should be kept only for support, security and applicable recordkeeping needs. To ask about access, correction or deletion, email info@cryptolivehelp.com. We may need to verify the request before disclosing records. Backup copies and provider records can have separate deletion schedules.
Your choices
Share only what is needed. Do not put private support information in the Help Center search. You can contact us about a correction or privacy concern without using live chat. We do not invite children to submit sensitive information through support.
Updates
This notice describes the website support channels. Material changes to those channels or their data handling will be reflected here. Last updated 2 November 2026.