Live cryptocurrency assistance & support
Live assistance for your cryptocurrency questions, issues and concerns, from people who help you understand what to do next.
Real people. Clear answers. Crypto support when you need it.
Find a useful guide, or tell us what is happening.
Before you send money
Selected from the warning archive. These are not necessarily new warnings this week. Check the exact identity and source.
Download the awareness flyer (week of 2 November 2026)
How we can help
A wallet problem, an unfamiliar transaction or a message you are unsure about. Start with the question in front of you.
An access problem can have several causes. We help you work out which safe checks apply and when your provider needs to step in.
Explore this serviceWhen a platform, payment request or message feels wrong, we help you organise the facts and understand the available reporting routes.
Explore this serviceUnderstand the difference between a transfer being sent, confirmed on a network and credited by a receiving provider.
Explore this serviceGet practical guidance on suspicious messages, account protection and wallet permissions before taking an action you are unsure about.
Explore this serviceExplain the issue in your own words, ask follow-up questions and get help understanding a sensible next step.
Explore this serviceBuild confidence with practical explanations of wallets, networks, transfers and everyday security.
Explore this serviceA conversation makes a difference
You do not need to know every technical term before asking for help.
Describe what happened in your own words. Start with the wallet or platform and what you were trying to do.
We help clarify the details and explain the options in plain English.
Get guidance you can follow and understand when your provider or another specialist needs to act.
Never share a recovery phrase, private key, password or authentication code with anyone, including support.
Support standards
Clear communication matters, especially when you are worried or unsure what to do.
Explain your concern in your own words and ask follow-up questions.
Understand what matters and which steps fit your situation.
Keep control of your wallet and protect your private credentials.
Know when a provider, qualified specialist or authority needs to be involved.
The Help Center
wallet access
First, identify whether you use a self-custody wallet or an account held by a provider. The right support route depends on who controls access.
Read the guidetransactions
A transaction hash identifies a blockchain transaction. It helps you look up the transfer without signing in to someone else's wallet.
Read the guidescam awareness
Keep a factual record of what happened. A clear timeline helps you explain the issue to a provider or appropriate reporting body.
Read the guideAbout CryptoLiveHelp
CryptoLiveHelp provides cryptocurrency assistance and support with a focus on clear explanations and practical next steps. Whether you are learning the basics or trying to understand a worrying issue, our purpose is to make the next step easier to understand.
Get to know CryptoLiveHelpStart by telling us what you need help understanding.
