CryptoLiveHelp Help Center · Updated 2 November 2026
What to check
Use the correct network explorer to read a transaction record. A receiving platform may require additional confirmations or its own checks before showing a deposit in an account. Check that provider's current requirements.
A sensible next step
If the explorer shows the expected transfer but the balance has not appeared, contact the receiving provider through its verified channel with the relevant transaction identifier. Do not send another payment to unlock the first.
Further reading
Read the primary guidance. Details can depend on the provider, network or country.