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What support needs to know about a wallet issue

A clear description is usually more useful than a large collection of personal records. Start with the question you want answered.

What to check

Tell us the wallet or platform name, what you were trying to do and the error you saw. Remove personal information from any text you quote. You do not need to include your balance or a complete financial history.

A sensible next step

Keep recovery phrases, private keys, passwords and authentication codes private. Public transaction details can still reveal financial activity, so share them only when relevant.

Further reading

Read the primary guidance. Details can depend on the provider, network or country.

Related guides

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