CryptoLiveHelp Help Center · Updated 2 November 2026
What to check
An exchange may offer an account recovery process. A self-custody wallet may be restored using a compatible private backup, entered only by you in the genuine wallet interface. A person promising access without the needed credentials is making a different claim.
A sensible next step
Do not send a phrase or backup to support. Ask the provider to explain its process and what information it genuinely needs.
Further reading
Read the primary guidance. Details can depend on the provider, network or country.