wallet access
Having trouble accessing a wallet? First safe checks
First, identify whether you use a self-custody wallet or an account held by a provider. The right support route depends on who controls access.
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wallet access
Wallets and exchange accounts: who controls access?
Start by finding out who holds the private keys. A familiar app screen does not tell you whether it is a self-custody wallet or a provider account.
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What wallet recovery terminology actually means
A login reset and a wallet restore are different processes. Be clear about which problem you have before following instructions.
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What support needs to know about a wallet issue
A clear description is usually more useful than a large collection of personal records. Start with the question you want answered.
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Start by telling us what you need help understanding.